We want to hear when we get something wrong. If you've spotted an error in our lottery guides, have a complaint about how we've presented information, or need to escalate an issue with a lottery operator, follow the steps below.
- Contact the editor — If you have a complaint about something we published, write to [email protected]. We aim to respond within three business days and to publish a correction on record when we are wrong. This is the fastest way to fix factual errors or raise editorial concerns.
- Contact the operator — If your complaint is about a lottery product, prize payment, or ticket dispute, contact The Lott (Tattersall's Sweeps Pty Ltd) directly using the contact details on their website. We cannot resolve claims because we do not sell tickets. We are an independent information site, not a retailer or agent.
- Escalate to the regulator — If the operator has not resolved your complaint within a reasonable time, you can raise it with the Victorian Gambling and Casino Control Commission. They publish a complaints form and will act on licensed-operator misconduct. The regulator has enforcement powers that we do not.
Drawspage is operated by Media Genesis LLC (ACN 602 592 328), registered at 203 Westminster Bridge Road, London, SE1 7FR, United Kingdom. For general editorial queries, email [email protected].